We are a group of Dental Consultants who offer, improved practice morale; a happier, more profitable patient base;and improved home life; increased collections. (And yes, our average is 35% in year one.)
Showing posts with label Great Teams. Show all posts
Showing posts with label Great Teams. Show all posts

Thursday, October 2, 2014

Team Behaviors



                
Dear Doctor,   
Do you ever wonder if an employees' particular behavior is truly helpful?  Using the list below you can set expectations for your team and then your job of holding them accountable becomes much easier.  Go over the list with your team and give them examples to consider for each area you feel is most important.  Stay tuned for future blogs regarding employee confidentiality and an example of a "full value" contract.
Sincerely, David Milligan


  TEAM BEHAVIORS



Help the Team                                                           Hinder the Team
Be on time                                                                   Lack of accountability
Participate / volunteer                                                 Resist new ideas
Engage in open, honest communication                     Uncooperative. Refuse to communicate
Build on others’ ideas                                                 “Yes, but . . .” talk
Be optimistic / positive about the team                       Being negative and critical
Criticize ideas, not team members                              Attack personality, personally           
Provide leadership when needed                                Selectively interpret ideas, events, and actions
Follow-up when promised                                          Do other distracting work / activities
Pay attention                                                               Keep up side conversations / don’t listen
Take problems seriously                                             Avoid decision making
Be courteous, honest and trusting                              Engage in name calling, being rude, refusing to trust team members.
Use “we” expressions and thoughts                           Use “you” statements
Support each other                                                     Create sub-groups
Show commitment for making it work                      Express resignation or futility
Display a sense of humor                                           Act bored, refuse to pay attention

Monday, August 6, 2012

Great teams thrive on feedback

Debra Quarles Salt DPM Consultant





Feedback is necessary for growth. We all agree with this in theory, yet each of us probably remembers an incident when we either gave or received feedback and it went poorly. While intellectually, we understand feedback is about helping; emotionally we may find ourselves preparing to be hurt. Most of us were trained to be courteous and polite as children, but it seems society does not train us to handle either giving or receiving feedback appropriately. But keep in mind, if handled well, feedback can be an extremely valuable tool that will take your employees and consequently your practice to the next level.

Most of our clients would agree they dislike giving employees feedback or evaluations. They are unsure how to do it successfully. They may want a different result from the employee, but either their own personal experience with feedback, or their previous experience with giving employees things to work on has been received badly. While we understand feedback is essential for growth in any position, many would say the process of critiquing another comes out awkward or mean, even when that is not the intent.

I have yet to find a group of people who inform me they are over appreciated. In fact, I still remember sitting in a room with a group. The doctor went around the room spending a significant amount of time giving everyone a specific and heartfelt compliment and then proceeded to discuss what improvements needed to be made. The team came away only hearing the negative. It seems we are wired to hear the negative more than the positive statements that come our way.

Knowing how others may respond to your feedback negatively can actually assist you in making changes in how you handle the situation to create a more positive result.

 Article originally published by: Tri-County Dental Society
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