Your office needs a new front desk. You may be tempted to stick to a certain type of person. Bubbly, educated a certain way, bilingual. Or you may only higher from one type of dental school. However, I want you to stop and think about the benefits of making a different choice. The more diverse of an office you have the more types of patients you may find want to visit your office.
But the other benefit is you are able to find individuals who come from such diverse backgrounds that they will be able to benefit the office in a variety of ways outside of the traditional front office or back office responsibilities.
Humans tend to stick close to people that come from the same background or whom they have something in common with. But sometimes it is a bigger benefit to higher individuals that are opposite you. Then when you need to have a diverse and unique look on how to improve on front office procedures you have a variety of individuals with a variety of opinions.
Although, relationships don’t always happen naturally you as the leader have a responsibility to support the relationships and opportunities for everyone in the office no matter what background they come from.
Think about the next time you are hiring for a position, which individual is going to challenge the status quo in your office and bring about a stronger team with a variety of expertise and experience.
Great teams take effort. Take time to work on your practice regularly to build quality communication and strengthen your results. For more information and to read other articles, please visit us at www.saltdpm.com.