Monday, March 11, 2013
Setting the Standard
Be open-tell employees what you expect from them. Don't move around what you want and don't expect that your employees can read your mind.
Be specific-if you want the phone answered by the third ring than you need to say that. Don't tell someone you want want it picked up around the third ring, because around could be two or five.
Be firm-when your employees don't live up to the expectation you have set, make sure you take care of the problem right away. Don't allow employees to not follow things you want done over and over. When directions are given and not followed be firm on what you plan to do to fix the situation.
Be clear-muddling the problem won't help solve the problem.