We are a group of Dental Consultants who offer, improved practice morale; a happier, more profitable patient base;and improved home life; increased collections. (And yes, our average is 35% in year one.)

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Monday, April 14, 2014

Are you a passive communicator?

Individuals communicate in a distinct style.  Each style has a set of unique characteristics. If you are aware of your own communication style it will help you to communicate more effectively with others. However, it can also help you to better establish a relationship with patients and co-workers.   
Passive communicators may talk without expressing their opinion. They may have low self-esteem and believe that their opinion is not important.  Individuals who are passive in their dialogue may shy away from heated discussions and do not typically share their feelings about situations. When they are unhappy they may not say anything until it bubbles over.

How to communicate with passive patients:

If this type of communicator is a patient in your office, it will be important to develop a trusted relationship. Help them to express their opinion, especially about their dental care. When asking questions, you should use empathetic listening skills and ask supportive follow up questions that demonstrate a caring attitude. Stay calm when talking to individuals with this type of style and give them facts to support the information you are sharing with them.

How to communicate with passive co-workers:

It can be difficult to work with someone that doesn’t express their opinions or someone that doesn’t get angry until it has boiled over and then they apologize for getting angry. When working with a co-worker that is passive it is important to again use empathetic listening. Give them opportunities to express their opinion when they are not on the spot.  If you have to talk to them about a situation, it is recommended that you use a calm tone and do so in private.

The key to communication is making sure that you deliver a message that is received. By understanding different communication styles you can more efficiently communicate with the individuals around you.  

Great teams take effort. Take time to work on your practice regularly to build quality communication and strengthen your results. For more information and to read other articles, please visit us at www.saltdpm.com.

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