Salt DPM: crisis

Wednesday, July 4, 2012

Urgent Vs. Important Part 2 of 2

URGENT AND IMPORTANT
Part 2 of 2

Urgent and important deals with significant results that require immediate action.

We react to urgent matters. The activities in this area would be considered a
crisis or problem

By:Robert Kraft

Results – stress, burnout, crisis management, always putting out fires.

If your focus is always on crisis management, it’s like a pounding surf. A big wave comes and knocks you down and slams you to the ground and you’re wiped out. You stand back up to face another one that knocks you down.

The Plain Truth

Some people are literally beaten up by problems all day long.

URGENT BUT NOT IMPORTANT

A lot of people spend time on urgent but not important They spend most of their time reacting to things that are urgent, but not important. Put plans in place that help you be proactive when Crisis happen. Work as a team to implement and support in order to fix problems quickly and without derailing other important matters in the office.

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Monday, July 2, 2012

Urgent Matters


Fire By: Robert Kraft Part 1 of 2

Urgent are those things that must be done or taken care of right now. It is something we cannot put off. Items that are Urgent act on us. Urgent matters are usually visible and require action in the here and now. They may be a patient, an insurance claim or a leaking sink. But the issue needs your immediate attention.

A ringing phone or a patient who has a cracked tooth and is in pain

Most people can’t stand a ringing phone:

Stood in line at a department store?

You were in a hurry

Waited in line

It’s finally your turn – the phone rings

The clerk answers the phone – doesn’t acknowledge you

How do you feel?

There aren’t many people you call who say – “I’ll get back to you in 15 minutes, just hold.”

So a ringing phone is urgent.

Although, an urgent item cannot be put off it does not mean that we need to let the urgent items in your practice take over everything else. If you spend all of your time on urgent matters you may burnout.

Urgent matters can begin to control everyday of your life. You get back up, deal with a matter only to turn around and be knocked down again. Urgent matters must be dealt with, however, they must not control every moment of everyday.