You choose everyday where you are going to be at the end of the day.
Showing posts with label motivation. Show all posts
Showing posts with label motivation. Show all posts
Monday, March 25, 2013
Monday, September 17, 2012
Boost Morale
Is your team here? 
But you want to get them here?
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| Or Here? |
1001ways to energize your staff is a great place to start. I was reading this book recently and it said that, "Harry Seifert, CEO of New Oxford, Pennsylvania-based Winter Gardens Salad Company, stamps, "Read by Harry," on reports then sends them back to the employee to let them know that he is reading the material." This helped increase the quality. You may not have reports that you are reading from your employees however, you may have patient files that tend to have missing information or incorrect information because they weren't checked before being handed to you. So, how can you help boost morale and get your team back to exciting levels of success.
1. Start by showing them what they do is important.
A note on a desk or a compliment on the great way they handled a difficult patient on the phone can keep an employee moving forward.
2. 1001 Ways to energize suggests asking employees for in-put on policies that affect them. They are more likely to follow through and believe in what you are asking for if they have had a hand in creating it.
3. Connect with your employees. If you care your employees will care.
Ask about their weekends, their kids, or what they have planned for the evening. When you show your employees that they matter they will return this same level of support.
4. Have a good time at work. Yes, you are busy. It is okay to be busy, work hard and stay focused but don't forget to have a little fun once in awhile. No fun, can make a person dull and listless at work. You want everyone greeted with a smile and employees happy to be at work.
5. Give your employees the information they will need in order to do their job effectively.
If a policy is changing let them know right away or if you ordered something and it won't be in till Friday let employees know.
Motivation can help increase production but it also creates a staff that wants to be at work, stay at your business and will refer their friends and family.
Wednesday, July 11, 2012
YES System Part 2 of 2
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| By: Debra Quarles Salt DPM Consultant |
Understanding: Have I answered your questions?”, nodding your head can show patients not only that you are paying attention but that you also understand.
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Corbis PhotosRF Royalty Free
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Urgency: Talk to your patients about the urgency of their situation, while helping them to take responsibility for their dental problems. “The problem with that is . . .” Get patients to say “yes” along the way. “Does that make sense?" (Debra Quarles). Do not down play problems but do not over dramatize the work that needs to be completed because your afraid of a no.
Solution: There are always options so, "Don't just recommend what's in your comfort zone,"(Debra Quarles).
Decision: When your helping your patients make decisions about their dental care find out
What motivates them:
Esthetics, Health Function, Money.
Find out what propelling forces your patient is motivated by: Elimination, avoidance of discomfort, health, function, beauty, and complexion.
Show loyalty to your patients by asking them how they found out about your office and rewarding those who sent your new patient your way. Take care of your loyal patients by giving them a discount, sending them a thank-you post card or letting them know when they enter the office you appreciate them coming in.
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