We are a group of Dental Consultants who offer, improved practice morale; a happier, more profitable patient base;and improved home life; increased collections. (And yes, our average is 35% in year one.)

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Monday, November 25, 2013

A simple thank-you goes along way!

Individuals enjoy being recognized for doing a job well done. However, if you did a survey of your office staff and your patients do you think they would tell you they are overly appreciated? Most individuals do not feel that they’re bosses tell them that they appreciate them enough. Bosses go about business, patients come in and they leave. But most people never exchange pleasantries that show genuine appreciation for a job well done.

It is important for individuals to say thank-you to the people around them. It is recommended by some that you say, “Thank you,” at least three times a day. If you are conducting the morning huddle, ask individuals to share something that went well the week before. You may consider instituting a recognition badge for someone who does something exceptional.

Your thank you should be genuine. Just stating a generic appreciative remark does not bread a sense of strong relationships and trust. However, deep genuine appreciation, for the individuals that work with you will help build stronger relationships.  Hundreds of staff leave positions everyday because they feel that they are undervalued for the hard work that they do.

Individuals at your office may feel they are replaceable at a drop of a hat. If you treat them this way however, many of your employees will find another place to work. An attitude of irreplaceable will help your employees feel valued. When employees feel important they will put in the extra effort, they will follow through with your mission and they will continue to help build onto the culture of appreciation by thanking other employees.

Great teams take effort. Take time to work on your practice regularly to build quality communication and strengthen your results. For more information and to read other articles, please visit us at www.saltdpm.com.

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