Dentist offices are only as strong as the procedures they have in place. In order for your office to thrive in today's society it is important for you and your team to have procedures in place that help your office run more efficiently.
It isn't necessary to create procedures from scratch on how the front office handles a new patient phone call or how your assistant sets up for a root canal. These are procedures that have been done for years that either you already have a great way that works or you can complete a little research to find out a new way if your way is not working.
However, no matter where you are at in the process it is important to make sure that there are procedures that help keep your office organized and moving forward. For example, if your front office does not run efficient this will impact your schedule, insurance, patient interactions. If your back office does not have effective procedures then your patients will wait longer, or items could be lost.
In order to begin working on this analyze each procedure you have in place from the front all the way to the back. Find out where procedures are breaking down or where they are not working well. Ask staff what they want to improve on and start there.
Which ever route you go, make sure that there are strong procedures in place that help make your office run efficiently.
Great teams take effort. Take time to work on your practice regularly to build quality communication and strengthen your results. For more information and to read other articles, please visit us at www.saltdpm.com.