For example, your front office says they are happy but when you come around the corner you hear them complaining? Your website says that your office is warm and inviting but your tables are cluttered and your front office has dark lighting?
Now, is a great time to look around and analyze the staff and the situations in your office that are creating a paradox for you. As the leader in the office you are the one that leads the charge on the day to day. You have a lot of responsibility and one of those it to look at situations abstractly, and determine if what your team is doing matches to what image you want projected to patients.
Some things to consider:
Does your staff say one thing but do another?
Does your office reflect the image you want it to?
Do you state that recare is top priority but put it to the bottom of the pile?
Does your social media sites reflect match the image you want reflected?
Does your schedule match how product you want the office to be?
Even though paradoxes always exist it is important that you are aware of them. Fix which ones need to be fixed and analyze those that need to be analyzed further. Leaders can feel at times that they are in the middle of the pact and our refereeing a game. However, if you slow down and help both sides to see the paradox that exists or work through it as a team you all will win.
Great teams take effort. Take time to work on your practice regularly to build quality communication and strengthen your results. For more information and to read other articles, please visit us at www.saltdpm.com.