We are a group of Dental Consultants who offer, improved practice morale; a happier, more profitable patient base;and improved home life; increased collections. (And yes, our average is 35% in year one.)

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Monday, January 27, 2014

You don’t have to have all the answers




Situations of various natures arise in our day-to-day business. However, you don’t have to always be the one with the answers, but you may also need to create the right questions in order for others to be able to think through everything and create the next solution.


In today’s society it can be easy to want to give the team the answer and move on. However, if you do this what happens on days you’re not there? Or when you can’t answer a question right then and there? The front office needs to be able to handle problems for patients without having to ask you. Back Office needs to be able to problem solve with patients while you are busy completing other tasks.  Teach your team to think for themselves by practicing the following activities:

1.     Complete role-playing activities for individuals to problem solve and practice dialogue.
2.    Ask questions instead of always giving the answer
3.     Create written policies that staff can easily access
4.   When something doesn’t work, take the time to reflect on why through asking questions and analyzing as a team
5.    Create solutions not more problems

Great teams take effort. Take time to work on your practice regularly to build quality communication and strengthen your results. For more information and to read other articles, please visit us at www.saltdpm.com.


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