We are a group of Dental Consultants who offer, improved practice morale; a happier, more profitable patient base;and improved home life; increased collections. (And yes, our average is 35% in year one.)

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Monday, May 5, 2014

A smile is worth a thousand words


Using a smile when you talk can help you deliver a message that demonstrates respect and, willingness for a positive outcome.  A message that a friendly individual is there to help you will let your co-workers know you are trustworthy and respect them. A scowl on your face displays you don’t want to be talked to and they should move away from you.

Smiling helps you feel calm and actually makes you feel happier according to CBS news. The happier you are, the happier the office becomes.  The stress of the day can take over our lives, so take time to give in and smile allowing the calm to reenter your body.

At first smiling as we talk to a co-worker may feel awkward. You don’t have to practice in the mirror or anything weird. But the more you smile the easier it will become. Practice smiling at the people around you, take note of what your face may convey to a co-worker you are speaking to.

Try this exercise:

Have your front office call you on the phone. Say hello without a smile. Then have them call back. This time when you answer the phone have a smile on your face. Notice the difference in your tone and the outcome of the conversation. Did you notice a difference? I bet the person on the other line did. The tone in your voice will change when you are smiling. 

Smiling is contagious. So, if you’re smiling and your co-workers are smiling then patients will also be smiling.  


Great teams take effort. Take time to work on your practice regularly to build quality communication and strengthen your results. For more information and to read other articles, please visit us at www.saltdpm.com.

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