We are a group of Dental Consultants who offer, improved practice morale; a happier, more profitable patient base;and improved home life; increased collections. (And yes, our average is 35% in year one.)

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Wednesday, May 14, 2014

Your body language commuicates and then your mouth catches up

What does your body language say about you?  Our body language communicates a message before we ever open up our mouth. If we walk quickly towards someone, they may take a step back and assume we are angry.  Do you tend to stand at attention, with your arms crossed when you are talking to someone? Or are you relaxed with your hands in your pockets?

It’s time to assess your body language. Are your arms crossed? Are you tapping your foot or talking fast? Reevaluate what your body language is saying to those around you to help improve communication.  When we are in a hurry we may rush at our co-workers, deliver a message quickly and then walk away.  Our body language often delivers the message for us before we open up our mouths.  

Take a moment to practice: Stand up, put a smile on your face and walk towards your co-worker. Ask them how they are doing? Can you get them anything? Then ask them a question in reference to a patient. What was the result?

Now, think back on a time when you did not do this? Did you receive a different result? Did your co-worker respond in a completely different way? Did they become angry or frustrated with you later on seemingly over something small?

The small moments add up to the big ones and when we do not take enough time to assess our body language before communicating we run the risk of offending, and damaging the relationship. A well-oiled machine of productivity could stop being productive if oil is not added to the parts every once in awhile. Your collogues and co-workers are the same. They may become less productive if all they are only ever given directions, questions and statements of demands.
When you take time to use friendly bodily language, you improve the power in your communication.

Great teams take effort. Take time to work on your practice regularly to build quality communication and strengthen your results. For more information and to read other articles, please visit us at www.saltdpm.com.

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