We are a group of Dental Consultants who offer, improved practice morale; a happier, more profitable patient base;and improved home life; increased collections. (And yes, our average is 35% in year one.)

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Monday, May 26, 2014

Does negative communication affect your office?




In communication, under pressure it is easy to become snippy with co-workers, frustrated with the front office personal and demanding of the dental assistants. However, it is important to keep in mind how you want to be communicated with. If we spend our time being rude and speaking disrespectfully to those around us, then they will communicate with us in the same manner.

Take the time to take a deep breath, be calm and then deliver the message. Remember that yes you need to get a job done but the more time you spend on developing appropriate communication skills in your office, the better everything else will be in the future.


Remember your purpose is to provide great customer service and this includes towards your co-workers as well.  Include a friendly tone of voice, a smile on your face and avoid the snappy comments.  Control your frustration and your tongue. There is no reason to snap at a co-worker that she is not completing a task fast enough. They will accomplish more with positive encouragement and support. Ask if you can help, even if you are under pressure or let them know that you understand they are busy and when they get a free moment you need something. In the end the more empathetic and supportive you can be when you are talking to your co-workers then the more your team will achieve. 

Great teams take effort. Take time to work on your practice regularly to build quality communication and strengthen your results. For more information and to read other articles, please visit us at www.saltdpm.com.

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