We live in a world where some individuals have forgotten to
say hello when you walk into a business or where being rude is acceptable. With
the changes in social media and sites such as YELP some business’s bad social
media habits have been blasted across the internet. Don’t let your business be
one of them. Follow a few guidelines to improve your customer service and your
great reviews will be poring into Yelp and other review sites. This article is going to focus on the front
office.
First things first, when you your patients walk in the door
the first thing they are going to see is your front office area. You will want
to make sure this area is clean of clutter. It should be organized and should
reflect the view and the mission of the office. Furniture should not be broken
and should be dust free. It is suggested that magazines be up to date. Chairs and furniture should be arranged in
away that allows all patients to easily maneuver around the office. Patient
reviews suggest that walkways should be free and clear. Flowers or a few plants
can help liven up the are and the area should be open with as much natural
light as possible but not bright or glaring.
When your front office greets a patient, they should have a
smile on their face and dental consultant Debra Quarles suggests, “that instead
of saying how may I help you?” You say, hello this is Amnesia, I can help you
today.” This gives the impression that you are able to meet their needs no
matter what they are. Once the patient has completed their check-in process,
stating how long the wait is going to be can help minimize tension of waiting.
If you have IPAD’s in the waiting room you may want to point that out and then
ask if you can get them water.
Great teams are set apart from mediocre and providing great
customer service will guarantee great patients.
No comments:
Post a Comment