Are you an employer that always
supplies the answers? Do you often wonder why your employees don’t take time to
think for themselves, yet come running to you with every problem? At times it
may be scary to hand over the reins and trust your employees are in fact
able to handle situations in the office without you. However, how do you get
them ready if they are not now?
There is a coaching technique
called cognitive coaching. It is the belief that everyone knows the right
answers they just need to be asked the right questions in order for them
to think and be able to come up with the answers. Sometimes, as employers
we are quick to supply the answers to every little thing. But then pretty soon
our employees begin to rely so heavily on us that they do not take care of
situations that they once felt comfortable making.
Individuals have to be able to have
practice in problem solving. You might want to start slow and conduct some
role-playing activities during your morning huddle. For example, what do you
say when a patient becomes angry at billing or how do you handle a patient that
isn’t accepting treatment options? Asking your employees to practice handling
the situations can help increase functionality in the workplace.
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