Many individuals answer the telephone with “Hi my name is Austine. May I help you?” This statement indicates that you may or may not be able to help. It provides a says that their needs may be too great for you to handle. Try changing your dialogue to be, “Hi, my name is Austine. I can help you today.” This let’s patients know that no matter what the problem is you’re going to resolve it. Or whatever it is they need you are going to make sure you help them. This method is simple and can be used any time you have an initial dialogue with a patient.
Great Communication takes a great team.
Salt Dental Practice ManagementArticle was first published by Tri-County Dental Society