Many individuals answer the telephone with “Hi my name is
Austine. May I help you?” This statement indicates that you may or may not be
able to help. It provides a says that their needs may be too great for you to
handle. Try changing your dialogue to be, “Hi, my name is Austine. I can help
you today.” This let’s patients know that no matter what the problem is you’re
going to resolve it. Or whatever it is they need you are going to make sure you
help them. This method is simple and can be used any time you have an initial
dialogue with a patient.
Great Communication takes a great team.
Salt Dental Practice Management
Article was first published by Tri-County Dental Society
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