When a patient first comes in the room and sits down in the chair, conversation matters. Ask the patient in a caring voice how their day is going. Sit directly in front of them and look them in the eye, knee-to-knee, eye-to-eye. This gives a sense they are important and that you are focused on them. Be aware of how you sound. Zone in on your tone to make sure you are using a calm and supportive pitch. Your non-verbals will speak louder than the words you use.
Often times when a patient first enters the room, you may be busy continuing to set up the tray or get ready to take x-rays. However, it is beneficial to the relationship to take time to focus on the patient only. Leave the other for later. A patient needs to feel in that moment that they are the most important person in the room. This few minutes will also give you the time to discuss any concerns the patient has before the doctor enters the room.
Great communication takes time and great teams. For more information contact Salt.
Salt Dental Practice ManagementArticle was first published by Tri-County Dental Society