We are a group of Dental Consultants who offer, improved practice morale; a happier, more profitable patient base;and improved home life; increased collections. (And yes, our average is 35% in year one.)

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Monday, July 16, 2012

A Journey that changes your life

The Cab Ride I'll Never Forget
by Kent Nerburn

Although this is someone else's story I believe it is worth sharing. I want to give proper credit to Kent because this is his amazing story. 

You can find the entire story at: The Cab Ride I'll Never Forget
The pictures I will illustrate it with are mine or I will give credit for those as well.  

In a dental office: 
         When a patient walks in the door we never know what impact we will have on them or they will have on us. It may be the first of many visits but it could be the first and last. In the dental field we have the ability to touch people's lives and they are's. Each moment we are around another we have an opportunity to experience a moment, that changes our lives forever.  

Here is Kent's Story:

 Kent was a cab driver that got a call late at night to pick up someone. When he showed up at the house he said, "all the lights were off except one." 

            He goes onto say that he had to make a decision. Honk once, wait and leave or go up to the door. He went up to the door and "when it opened sheets were on the furniture and an older lady opened the door." 

They got in the cab and she asked him to drive around. She explained she was on her way to a hospice and the Dr.'s did not give her a long time to live. She did not have any family left and wanted to see the city one last time.


 He drove by places she danced and the home of her and her husband. 

After two hours, she said she was tired. He took her to the address on the sheet of paper. Walked her inside and hugged her before he left.

"Behind me, a door shut. 
It was the sound of the closing of a life." (Kent Nerburn) 
 This moment changed his life forever.

We are often busy during our days. A patient walks in, we're running late, we have to leave to go to our son's basketball game. Do we take the time to talk, ask how their day is and support them? Or do we rush through to get them out the door? 
 Small moments change lives, how did your life change today?



  1. I love that story. You just never know what the other person's story is...thanks for the reminder.

    1. I'm glad that you enjoyed it. Thanks for stopping by.