Patients can see and feel confidence, or the lack of confidence. The team must be convinced of the doctor’s ability to care for the patient.
Seven Stages of Decision-Making:
2. Connection: To increase your connection with your patients, talk louder and faster. You can lean forward, increase eye contact, touch, increase energy level, and smile while listening to your patients concerns.
Great communicators listen 80%, talk 20%.
- Clarify what your patient is saying
- Ask if you understood
- Tell stories
- Build a relationship
- Talk with a smile