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| Debra Quarles Salt DPM Consultant |
Feedback is necessary for growth. We all agree with this in
theory, yet each of us probably remembers an incident when we either gave or
received feedback and it went poorly. While intellectually, we understand
feedback is about helping; emotionally we may find ourselves preparing to be
hurt. Most of us were trained to be courteous and polite as children, but it
seems society does not train us to handle either giving or receiving feedback
appropriately. But keep in mind, if handled well, feedback can be an extremely
valuable tool that will take your employees and consequently your practice to
the next level.
Most of our clients would agree they dislike giving employees
feedback or evaluations. They are unsure how to do it successfully. They may want
a different result from the employee, but either their own personal experience
with feedback, or their previous experience with giving employees things to
work on has been received badly. While we understand feedback is essential for
growth in any position, many would say the process of critiquing another comes
out awkward or mean, even when that is not the intent.
I have yet to find a group of people who inform me they are
over appreciated. In fact, I still remember sitting in a room with a group. The
doctor went around the room spending a significant amount of time giving everyone
a specific and heartfelt compliment and then proceeded to discuss what
improvements needed to be made. The team came away only hearing the negative.
It seems we are wired to hear the negative more than the positive statements
that come our way.
Knowing how others may respond to your feedback negatively can
actually assist you in making changes in how you handle the situation to create
a more positive result.
Article originally published by: Tri-County Dental Society
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