We are a group of Dental Consultants who offer, improved practice morale; a happier, more profitable patient base;and improved home life; increased collections. (And yes, our average is 35% in year one.)

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Wednesday, August 1, 2012

How does your team measure up?

Survival of the fittest

By: David Milligan Salt DPM Consultant
Part 2 of 3 

High quality communication
                  It’s not enough for the right hand to know what the left is doing.  The right hand needs to know what the left intends to do.  People need a keen sense of what’s planned if they are to execute with precision.  There is no hope of orchestrating a coordinated team effort unless good communication precedes action.
Bring talent to the team.
                  Teams need talent.  The more of it you bring to the group, the more you can contribute.  Build your skills and in a very real sense, you are building the team.  You can’t have a high-powered team with low-talent people.  Practice your talents working to be the absolute best at them.
Play your position
  Dig up all the details on your assignment.  Nail every bit of it down so you will remember it.  Then play your position.  It’s tough to achieve a coordinated team effort when people leave their stations…stray into someone else’s area…or get sloppy and let thing slip through the cracks. 
Turn diversity to the team’s advantage
                  Don’t sideline the person that is different, whether that person happens to be you, or somebody else.  All too often people pull themselves out of play.  Maybe because they feel like they don’t fit in.  Or maybe because they look, think, or act different from the rest of the bunch.  Do your part to help the team identify, and benefit from, diversity.
Back up others who need help
                  The best way to put a safety net under the team’s performance is to back each other up.  Anybody can make a mistake, get overloaded, or need a helping hand.  The question is will you be in a position to cover for you teammates?
                  It’s one thing to show up for work every day and do your job.  But it’s another thing to show up for practice.  To drill.  To rehearse.  To run through everything time after time, watching the people perform as a team and pushing for better performance.
Be prepared to sacrifice for the team.
                  The struggle of “me versus we’ is not a stranger to team members.  You can expect occasional conflict between your selfish interests and what’s best for the team.  Personal sacrifice is part of the price you pay for membership in the group…for team support when you need it…and, most importantly, for the trust of your teammates.
Help new teammates make entry.
                  People come, people go.  Turnover can be hard on teamwork.  It makes sense to help people succeed, to take pains to keep them.  You and your teammates play a key role in this process.  Too often, when a newcomer fails to make it in the team, it’s because the team failed the person.
Play down yourself and build up others.
                  You’ll never build the team by acting like a big shot-you do it by building your teammates.  Play the game in such a way that your presence make the others perform at a high level.  Be a cheerleader.  Offer encouragement.  Catch them doing things right.

Article originally published by: Tri-County Dental Society
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