We are a group of Dental Consultants who offer, improved practice morale; a happier, more profitable patient base;and improved home life; increased collections. (And yes, our average is 35% in year one.)

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Monday, December 30, 2013


Relationships with organizations, people and colleagues help build your practice or it can destroy what you have worked so hard to build.  Individuals have their own baggage that they bring to the table. However, in order to keep those problems to a minimum and to have a team of people that can work through problems they have to be balanced in all five realms of emotional intelligence.

Stein and Book in their book in 2000, name five realms of emotional intelligence, intrapersonal, interpersonal, adaptability, stress management and general mood.

Intrapersonal intelligence is your ability to be self-aware. Reflect on how aware you are of your own emotions, relationships and feelings.

Interpersonal intelligence refers to how you see or view your social responsibility and your ability to emphasize with others.

Adaptability is your ability to change and solve problems when they arise. For example, are you able to see a problem from all angles? Can you evaluate outcomes of choices in the moment?

Stress management is the fourth emotional intelligence. As a human being you deal with a variety of different stresses. If you are the owner of a dental office, you have to balance not only office needs, but staffing and patient needs. This is a delicate balance and one that takes a great deal of skill in.

The fifth and final one is overall mood. Stein and Book are referring to whether you are overall optimistic and your general wellbeing.

All of these areas together are required in order to have strong relationship skills. If you are really strong in one area but weak in another you may find that your relationships are out of balance.  Take the time before the New Year to reflect on where you are in each area and determine where you need to improve. The more balanced you are the more strength you will find in your overall business.  

Great teams take effort. Take time to work on your practice regularly to build quality communication and strengthen your results. For more information and to read other articles, please visit us at www.saltdpm.com.

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